Understanding Your Users: A Practical Guide to User by Kathy Baxter

By Kathy Baxter

At the present time many businesses are applying a user-centered layout (UCD) method, yet for many businesses, usability starts off and ends with the usability try. even supposing usability checking out is a severe a part of a good user-centered existence cycle, it's only one element of the UCD method. This e-book is targeted at the standards amassing degree, which regularly gets much less awareness than usability trying out, yet is both as vital. realizing consumer standards is important to the improvement of a winning product.Understanding clients is a simple to learn, effortless to enforce, how-to advisor on usability within the genuine international. It specializes in the "user necessities collecting" degree of product improvement and it offers various thoughts, a lot of that could be new to usability execs. for every strategy, readers will methods to arrange for and behavior the job, in addition to learn and current the information -all in a realistic and hands-on approach. moreover, every one approach offered offers various information regarding the consumer and their requisites (e.g., practical necessities, details structure, activity flows). The recommendations can be utilized jointly to shape a whole photo of the clients' standards or they are often used individually to handle particular product questions. those recommendations have helped product groups comprehend the worth of consumer specifications collecting by means of supplying perception into how clients paintings and what they should be triumphant at their projects. Case reviews from industry-leading businesses reveal each one approach in motion. furthermore, readers are supplied with the root to behavior any usability job (e.g., getting buy-in from administration, criminal and moral issues, establishing your amenities, recruiting, moderating actions) and to make sure the incorporation of the consequences into their items.

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Additional resources for Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques

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3: Communication paths from the user to Product champion the product team (image based on Weigers 1999) Ideal path User Procuring customer Marketing Usability specialists Product development team Customer manager System architect Help desk As a result you must talk to the actual users, the people who will use the product at the end of the day, to gain an understanding of their perspective and needs. This understanding includes their tasks, goals, context of use, and skills. By addressing your users’ requirements you can create a product that fulfills their needs.

You can work with your IT department to address each of these issues, but it takes time and knowledge of what you need versus what can be captured. asp) can be hired to capture web usage data. , number of hits per hour or per day, what page the user came from, how the user got here, time spent on the home page, number of 34 Learn About Your Product CHAPTER 2: BEFORE YOU CHOOSE AN ACTIVITY excursions to other pages, time spent on each page, ads clicked on). They can collect data on almost any user action you want to keep track of.

2: Requirements sources Marketing (image based on Weigers 1999) specifies high-level requirements; requests changes Management provides business requirements and project parameters; requests changes Legal department handles licensing of tools and components Technical support assists users; provides input from customer bug reports and enhancement requests Product Development Team Describe user requirements and quality attributes; review requirements specify business, functional, and performance needs; request changes Business analysts Users specifies hardware interfaces the software must respect allocates system requirements to software; requests changes Hardware engineering System engineering We often encounter teams who say “We have already collected our user requirements,” but in reality they have collected functional or marketing requirements, not actual user requirements.

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