Trends and Applications in Software Engineering: Proceedings by Jezreel Mejia, Mirna Muñoz, Álvaro Rocha, Tomas San Feliu,

By Jezreel Mejia, Mirna Muñoz, Álvaro Rocha, Tomas San Feliu, Adriana Peña

This ebook bargains a variety of papers from the 2016 foreign convention on software program method development (CIMPS’16), held among the twelfth and 14th of October 2016 in Aguascalientes, Aguascalientes, México. The CIMPS’16 is a world discussion board for researchers and practitioners to offer and speak about the latest thoughts, tendencies, effects, reviews and matters within the diverse elements of software program engineering with a spotlight on, yet now not constrained to, software program methods, safety in details and verbal exchange know-how, and massive facts. the most themes lined contain: organizational versions, criteria and methodologies, wisdom administration, software program platforms, functions and instruments, details and verbal exchange applied sciences and approaches in non-software domain names (mining, car, aerospace, company, health and wellbeing care, production, etc.) with a transparent specialise in software program method challenges.

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Contemporary Management Research, Vol. 6 No. : Technology adoption model and a road map to successful implementation of ITIL. : Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies: an exploratory study. Information Systems Management, Vol. 26 No. : Evaluation of service oriented IT management in practice. In: Proceedings of ICSSSM'05 2005 International Conference on Services Systems and Services Management, pp. 80-84 Vol. 1 (2005) Cabinet Office: ITIL® Service Strategy, 2nd ed.

This obeys to the need to implement these processes because of demands of its own daily operation. Nevertheless, there is another issue to take in consideration. Although what we have previously explained is one of the reasons, we must have a look at the variance of the responses. If we do, we will realize that the big variance obtained is appointing that companies usually have or have not implemented these processes but they do not usually have plans to do it. It may happen probably because these processes are not complicated to be implemented, that is, just when a SME decides to implement it, it can do it quickly with no long plans for it.

Anyway, the results in Fig. 1 are much more significant. In this case we have represented the answers classified by the number of employees in the company. The results show the bigger the companies are, the better the results are. That is, as the staff is bigger, the company seems to be more prepared to implement ITIL processes. That was really the interest of the study, as mentioned in the introduction section. The question we arose was if the SMEs could implement these ITIL processes with such small staff and facts show the hypothesis was correct.

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