Social Care in the Community by Malcolm Payne (auth.)

By Malcolm Payne (auth.)

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Sample text

It is almost never appropriate in social work because such circumstances so rarely obtain; but Resolving Conflicts in the Use of Resources 53 occasionally it is forced on social workers by someone else and it is useful to acquire the skills of dealing with it. For example, recently a doctor contacted me on behalf of a patient who wanted to be allocated a local authority house. He started very aggressively by making a complaint about another agency (quite irrelevant to the housing authority) which had failed to achieve this, but claimed that my intercession with the agency was needed to make them do what was required.

In this chapter, there has been discussion about how enabling can make the space and provide direction and focus in the way clients live, allowing them to make the most of their capacity and opportunity. Supporting and protecting, similarly, helps clients to avoid damaging circumstances and make the best of their lives. Aspects of work have been emphasised which create the most involvement from community resources, from people around the client and from non- 48 Social Care in the Community professional staff rather than social workers and other professionals.

The social worker identified that the falls took place when he was rising, doing housework, cooking Making the Best of the Client's Resources 45 and bathing. Thus it was possible to arrange for relatives, a home help and district nurse to be available at these times, and without taking anything over from him, a reasonable degree of protection was afforded. Also, he became more aware of the sorts of events which caused problems and was able to be more careful himself. Other safety devices are the safety net and the ring of confidence.

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