By Don Tapscott
Outlines 5 various views on place of work structures, explains the way to make certain automation wishes, and offers details on cost-benefit research, pilot platforms, and the influence of recent expertise at the workplace.
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Extra resources for Office Automation: A User-Driven Method
These systems also have their greatest potential in adding value to work, rather than displacing costs, as in the case of traditional systems. Moreover, there are very few implementations, and even fewer within a controlled research design, which can enable quantification of benefits. As a result, most organizations will become involved only through experimentation with small pilot systems, through which they can evaluate the system effects and proceed on a basis of knowledge about likely outcomes.
Rather, they have focused on our ability to understand system requirements, psychological needs, and organizational factors. More and more it appears that the biggest challenges are in making systems appropriate, and dealing with the many complex human and organizational issues in system design and implementation. This problem has been reflected in many ways. The science of measuring managerial effectiveness, office communication, and the augmentation of knowledge work is in its infancy. Howard Anderson put it well some time ago: "How do you measure management effectiveness?
1. Integration The great potential of these systems, lies not simply in the power of their individual applications, but in the synergy resulting from increasingly profound integration of various system components. We can see this integration beginning to take place on a number of overlapping levels. (1) Integration of Tools. The integration of various tools such as electronic mail, voice messaging, voice and text editing, decision support, information retrieval, administrative tools, and teleconferencing results in a whole which is much greater than the sum of its parts.