By Donald C. McFetridge (auth.)
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L ~ ¥ jq_ --/-- ~ 0/1 (}.. t_ ~ . Adle fl) ~ £ ~ ~ ~ hid- ~ ~ . , . J. ) Fincl. r iM. -r. t -.! r ~ c-.. esft. ~ J( ..... ,.. ) ~ ,. JruJA.. ,. d. ~ ltls .. l- r . r. luc.! lv. u . o. ':4 t. ~ viad ~ ~~ ktr ~ r•s ~ 7 c. -r ~ ~ ~ .. ~ ~ .... s' f' : -.. rs. xa. ~~ Vic. C. McFetridge, Business Administration Level 3 Pack © Donald C. McFetridge 1991 procedures in CC&J are followed and implemented at all times Associated Skills 1 Operating the telephone system 2 Listening to, and interpreting, information 3 Taking and transmitting oral and written messages 4 Conversing with visitors, disclosing only appropriate information 5 Completing forms and records 6 General interpersonal skills 7 Judgement and decision-making Resources Typewriter or Word Processor Telephone training equipment Pens and pencils Legal Aid leaflets Register of callers Appointments book Tea/coffee-making facilities Miscellaneous magazines for coffee table Reception desk/area Stationery - memo, headed paper, envelopes, etc Telephone Message Pad CUMMING, CUMMING & JONES LTD ----'-------SOLICITORS-----Highgate Hill Road, Hampstead, London HA16 7PJ Telephone: 071 387 1082 Fax: 081 785 3412 Telex: 756371 CUCUJO C 45 46 Cumming, Cumming & Jones Ltd- Scenario During the past year you have been employed as a mail clerk in the mail room of Cumming, Cumming & Jones Ltd- a small expanding group of solicitors practising in Hampstead, North London, and now planning to specialise in matrimonial and probate work.